Smart Delivery

Smart Delivery

AI-Powered Dynamic Pricing for Mövenpick Hotels

Team Code: NXP-ETA · Logistics & Supply Chain

Readiness Score: 55/100

Business Problem Clarity
15/15
AI Fit
10/10
Data Readiness
15/15
Workflow & HITL
10/20
Risk & Mitigation
0/15
Stakeholder Management
0/10
KPI & Monitoring
0/10
Governance
5/5

Failed Critical Tests

risk awarenessstakeholder adoptionkpi logic

❌ Connect each KPI directly to the business problem. "What number proves the project worked?"

Business Problem

UPS faces challenges in last-mile delivery due to unpredictable traffic conditions, customer availability, and limited real-time communication. Mövenpick Hotels faces challenges in revenue management due to manual pricing decisions that fail to capture real-time demand fluctuations, competitor pricing, and market conditions. Rooms are often priced too low during high demand and too high during low demand, resulting in lost revenue and reduced occupancy rates.

Goals:
  • Increase revenue per available room (RevPAR) by 15%
  • Improve occupancy rate to above 85%
  • Reduce manual pricing effort by 50%

AI Solution

Real-time delivery intelligence analyzing GPS, historical performance, traffic, weather, and customer patterns. The system predicts dynamic ETAs, generates proactive updates, provides AI-powered chatbot support, recommends route adjustments, and identifies potential delays before they occur.

Human-in-the-Loop:

Drivers maintain authority over delivery execution and can override route recommendations. Customer service agents can review chatbot interactions and intervene if needed.

Areas for Improvement

Risk & Mitigation (0/15)

Stakeholder & Change Management (0/10)

KPI & Monitoring (0/10)

Suggested Professor Questions

  1. Who exactly has this problem, how often does it happen, and what does it cost?
  2. Why does this need AI rather than a normal dashboard, form, or automation?
  3. What exact data does the system need, where does it come from, and who owns it?
  4. Where exactly does AI enter the real process?
  5. Where can a human stop, correct, or override the AI?
  6. What is the most realistic way this system could fail in week one?